Frequently Asked Questions
Everything you need to know about shopping with EBY.
What are your shipping rates and delivery times?
We offer standard shipping (3-5 business days) and expedited shipping (1-2 business days). Shipping is free on all orders over $75 within the continental United States.
How can I track my order?
Once your order has shipped, you will receive an email containing a tracking number and a link to the carrier's website to monitor your delivery progress.
What is your return policy?
We accept returns within 30 days of purchase. Items must be in their original, unused condition with all tags attached. Please visit our returns portal to start a request.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Affirm.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. International shipping rates and delivery times vary by location and are calculated at checkout.
How do I ensure I am ordering the correct size?
Each product page includes a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for the most comfortable fit.